Data Deletion

Information for users who want to delete local app data or request deletion of data associated with a Wibisana app.

Apps without accounts

Most Wibisana public utility apps are intended to work without a Wibisana account. In those cases, app data is usually stored locally on the device and can be deleted by clearing app data, deleting user-selected files, or uninstalling the app.

How to delete local app data

  • Open Android Settings.
  • Open Apps.
  • Select the Wibisana app.
  • Use Storage, Clear data, Clear cache, or Uninstall.

Request deletion

If a Wibisana app stores data with Wibisana or a user-enabled Wibisana service, you can request deletion by contacting Wibisana through the support email.

Include the app name, the relevant account or identifier if one exists, and a clear description of the data you want deleted.

Data that may be retained

Some data may be retained when required for security, fraud prevention, debugging, legal compliance, transaction records, or abuse prevention. When retention is required, Wibisana will explain the reason where possible.

Contact for requests

imam@wibisana.net

Important: Do not include passwords, payment credentials, or unrelated private documents in the first message.